Jump to Content

Home

Webex Campaign Management

Welcome to Webex Campaign Management. You'll find comprehensive guides and documentation to help you start working with this add-on module as quickly as possible, as well as support if you get stuck. Let's jump right in!

Getting Started

Overview
Cross-launch Webex Campaign Management
Pre-requisites outside of Webex Campaign Manager
Voice Outbound Campaigns
View more...

Voice Campaign Administration

Business days
Contact modes
DNC Iists
Field mappings
View more...

Campaign Management

Campaign Management
Campaign Nodes Configuration
Safe calling window for a contact

Campaign Nodes Configuration

Dialer Node Configuration
Contact list source
Daily schedule
Schedule exclusion days
View more...

Suppression rule sets

Suppression rule sets
suppression rule based on contact timing window
suppression rule based on contact attempt frequency
suppression rule based on telephone conversation frequency

Reports

Pre-configured reports
Download Reports
Open CSV report in Excel

FAQs

FAQs
Limitations
Contact list Requirements & Constraints

Video-Demo/Tutorials

Webex Campaign Manager and Webex AI Agents - Demo
Native Campaign Management - Campaign configuration