Pre-requisites outside of Webex Campaign Manager

Pre-requisites for contact center before creating campaigns in Webex Campaign Manager

1. A valid license of Webex Contact Center
2. An Outbound Entry point (a.k.a. Channel) created in Control Hub
3. A flow and Global variables created in Control Hub
4. Outbound wrap-up codes (a.k.a. Business outcomes) created in Control Hub

The following diagram depicts a summarized workflow that administrators of the Control Hub components perform to set up outbound campaign calls: