For AI agents: visit https://docs-campaign-for-contact-centers.webexcampaign.com/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI.

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Webex Campaign Management

Welcome to Webex Campaign Management. You'll find comprehensive guides and documentation to help you start working with this add-on module as quickly as possible, as well as support if you get stuck. Let's jump right in!

Getting Started

Overview
Cross-launch Webex Campaign Management
Pre-requisites outside of Webex Campaign Manager
Voice Outbound Campaigns
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Voice Campaign Administration

Business days
Contact modes
DNC Iists
Field mappings
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Campaign Management

Campaign Management
Campaign Nodes Configuration
Safe calling window for a contact

Campaign Nodes Configuration

Dialer Node Configuration
Contact list source
Daily schedule
Schedule exclusion days
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Suppression rule sets

Suppression rule sets
suppression rule based on contact timing window
suppression rule based on contact attempt frequency
suppression rule based on telephone conversation frequency

Reports

Pre-configured reports
Download Reports
Open CSV report in Excel

FAQs

FAQs
Limitations
Contact list Requirements & Constraints

Video-Demo/Tutorials

Webex Campaign Manager and Webex AI Agents - Demo
Native Campaign Management - Campaign configuration