Limitations

General

• The values are case-sensitive when applying filter conditions.
• The global variable labeled as "Customer/Account Unique Identifier" must remain active in the Control Hub. If it becomes inactive, it can disrupt field mapping and suppression list functionality.
• In the Contact flow priority section, encrypted attributes are not shown in the Contact attribute field. Additionally, you cannot modify the priority attribute once a campaign has been paused.
• PII fields with a "varchar" data type supports only the 'Equals' and 'IN' operators in the Fresh and Retry Search and Selection filters. Other PII attributes that aren't of type string will not appear in the Contact attribute field.
• The system allows multiple call attempts to the same phone number even if it appears multiple times within a single list or across lists in the same campaign. Duplicate contacts removal is not supported.
• Contact selection filter using date attributes rely on the system date during execution.
• Avoid using encrypted global variables in suppression rules.
• The header text used in field mapping must match exactly—including case sensitivity—during file import. This applies to both manual file uploads and SFTP-based import