Campaign Nodes Configuration

To create a campaign, you must configure the mandatory nodes. Additionally, there are optional nodes available that allow you to apply filters to the contact list, helping you manage calls more efficiently and optimize the use of contact center teams.

Mandatory nodes:

• Dialer configuratoin
• Contact list source
• Daily Schedule
• Schedule exclusion days
• Contact attempts strategy
• Contact selection filters
• Contact flow priority
• Suppression rule sets

Optional nodes

• Contact selection filters for fresh contacts
• Contact selection filters for retry contacts
• Contact flow priority