Safe calling window for a contact

The safe calling window refers to a system-calculated time interval during which it is appropriate to initiate contact with individuals located in different time zones. This window is determined through time zone normalization and rule-based logic that considers the local time of each contact in UTC format. The calculation ensures that communications are scheduled within acceptable hours as defined by regional or organizational preferences, reducing the risk of contacting individuals outside of business hours.

The time interval is calculated considering the following:

• Legal Time Window of respective city/region
• Day Light Saving
• Campaign Schedule Time

Following are a few benefits of safe calling window:

• Respecting Time Zone Differences: Automatically accounts for the contact’s time zone (including Daylight Saving Time) to prevent calls during off-hours.
• Improving Contact Rates : Increases the likelihood of successful communication by reaching contacts when they’re more likely to be available (e.g., during working hours).
• Ensuring Compliance: Helps meet legal or regulatory requirements (such as TCPA in the U.S.) that restrict calling times.
• Enhancing Customer Experience: Avoids calling customers at inappropriate times (e.g., very early or late), leading to a more respectful and professional interaction.

For each contact, depending on the contact mode the system will periodically checks if the contact is falling within the safe time zone. If the contact is not falling in the safe time zone, then the contact will not be sent to dialer.

For each contact, the system periodically checks whether the contact falls within the safe time zone, based on the contact mode. If the contact does not fall within the safe time zone, it will not be sent to the dialer.