Suppression rule based on Telephone conversation frequency

This option allows you to restrict conversation frequency within a specified timeframe. If the conversation has already occurred for the defined attempts, then the rule will suppress further contact attempts.

Configure the following options:

• Contact attempt count to be checked for each: Choose the appropriate option to check the count based on Customer-unique-identifier or Account-unique-identifier.
• Contact attempt count to be checked for call attempts on which contact modes: Select the contact mode on which you want to apply the suppression rule. You can select one or more options.
• # of past rolling days' data to consider this rule for checking this suppression rule Configure the number of days to consider the suppression. For example, suppress contact attempts if there have already been 7 call attempts in the last rolling 7 days.
• # of telephone conversations counted as per the above specified criteria Enter the count of telephonic conversations after which the contact will be suppressed.
• Add conditions on: You can add conditions.to suppression rules: You can create conditions to apply the suppression rule for the contacts based on their USA state or Phone area code or a global variable.
  • USA State Values: Specify applicable states for call recipients.
  • USA/Canada Phone Area Codes: Set criteria based on phone area codes.
  • Global Variables: Use contact record variables to refine suppression rules.