Contact attempts outcome transaction report

This report shows the outcomes of contact attempts outcome of the contacts.

The report shows the headers such as

• Campaign name
• Call start date and time
• Call end date and time
• Call duration
• Agent id
• Dialed number and so on

The report will be downloaded as a CSV format. You can import the data into Excel to view or analyze the data.

Follow these steps to view a pre-configured report:

1. On the Pre-configured reports screen, select Transaction reports radio button**. As there is only one report you can proceed with the selected report. .
   More reports will be added in future releases.
2. Specify the required filtering criteria by entering or selecting the values in the filter options.
3. Click Generate report.