Contact attempts outcome transaction report

This report displays the outcomes of contact attempts for each contact.

The report shows the headers such as

• Campaign name
• Call start date and time
• Call end date and time
• Call duration
• Agent id
• Dialed number and so on

The report will be downloaded in CSV format, which you can import into Excel to view and analyze the data.

Follow these steps to view a pre-configured report:

1. On the Pre-configured reports screen, select Transaction reports radio button. As there is only one report, you can proceed with the selected report.
2. Specify the required filtering criteria by entering or selecting the values in the filter options.
3. Click Generate report.