Suppression Rule Sets

Suppression rule sets are a collection of rules that are based on regulations regarding contact timing window, contact attempt frequency, and telephone conversation frequency.
For instance, in the US, there are federal laws that require telemarketers and debt collectors to avoid calling before 8am or after 9pm.

You can also choose not to apply any suppression rules for your campaign. However, we recommend you apply a suppression rule.

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If the same customer identifier appears in one or more contact lists or campaigns, and all associated contacts are picked up by the pre-processor simultaneously (before receiving a response from the Dialer), then calls to that identifier will be permitted. Any modifications to suppression rules will not affect contacts that have already been sent to the Dialer.

Follow these steps to apply suppression rules:

Select the Suppression rule sets node. The right pane will display the option to select suppression rule.
Select the rule from the drop-down.

Click Save changes.

For more information, refer to Suppression rule sets.