Pause and resume a campaign
Below are the different attributes you can edit when pausing a campaign.
| Campaign Attribute | What you can change after pausing a campaign ? | What you cannot change after pausing a campaign ? |
|---|---|---|
| Dialer configuration node | 1 .You can change Entry point 2. You can change Outbound caller ID 3. You can change Dialing mode dependent parameters 4. You can change CPA parameters | Dialling mode |
| Contact list source node | 1. Contact list source from File to SFTP and vice versa. 2. Field mapping . 3. Automatic expiry days & Ignore business days toggle | |
| Contact selection filter for fresh records | You can remove or update only if no active contact list exists. | Not applicable |
| Contact selection filter for retry records | You can remove or update only if no active contact list exists. | Not applicable |
| Contact flow priority | You can change 'priority based on' or update the respective field and will be applicable to all active contact list and any new contact list is uploaded. | Not applicable |
| Schedule | 1.Start date 2.End date 3.Start time 4.End time 5.Timezone 6.Eligible weekdays | Not applicable |
| Exclusion dates | You can add new campaign-specific exclusion dates and also remove org-specific exclusion date. | Not applicable |
| Contact attempts strategy | You can change all fields | Not applicable |
| Suppression rule sets | You can remove and add new suppression rule sets. However, if the campaign is in running state already processed contacts will not be updated. | Not applicable |
| Campaign DNC lists | You can add more DNC lists | Not applicable |
| Campaign meta tags | You can edit meta tags. | Not applicable |
| Campaign name | You can change campaign name | Not applicable |
Updated 9 days ago
