Contact flow priority

This is an optional node. The contact flow priority feature allows you to configure how you want to contact customers such as newly added contacts or based on attributes. For example, If the contact list is uploaded on a daily basis you can choose to give priority for newly added contact, contacts that have been attempted at least once, or apply a condition on the attributes.

Follow these steps to configure contact flow priority:

1. Click the ellipses icon on the Additional contact list options node.

2. Click Add contact flow priority . The node will be added on to the canvas. Select the node The right pane will display the option to configure.

3. Select the required option:
   • Priority based on fresh or retry: Select this option if you want to give priority to contacts that were never sent to the dialer or contacts have been attempted at least once and we have received at least one outcome back from the dialer for these contacts (telephony outcome and/or wrap-up code)
     • For ‘Fresh’ contact records: If Priority based on “Fresh/Retry”, select if Fresh and Retry should be ordered by first in first out or last in first out.
     • For ‘Retry’ ('Open') contact records: Select if Retry should be ordered by first in first out or last in first out..
     • Retry percentage: You can use the slider to increase or decrease the percentage.
   • Priority based on contact attributes: Select this option to apply conditions on the attributes.
4. Click Save changes.