Campaign list grid

This section explains about different values of Campaign list grid.

• Processed: The number of contacts processed contacts from the contact list.
• Valid: The number of valid contacts from the processed contact list.
• Sent to Dialer - awaiting outcome: The number of contacts sent to the dialer and awaiting an outcome.
• Fresh:The number of contacts not dialed even once. These numbers include contacts that are delivered to the dialer but not yet dialed out.
• Open: The number of contacts open at the current moment. These numbers include contacts that are delivered to the dialer but not yet dialed out.
• Closed: The number of contacts closed because the campaign has reached its maximum calling attempts
• Blocked: The number of contacts that are blocked from being sent to the dialer.
• Status: It shows the campaign status. The following describes the status of a campaign:
  • Draft: This status is displayed when a campaign is created and not yet activated.
  • Paused: This status is displayed when a campaign is paused.
  • Pending: This status is displayed when a campaign has completed its scheduled run and is awaiting for the next scheduled execution.
  • Running: This status is displayed when a campaign is currently in execution.
  • Completed: This status is displayed when a campaign has finished execution.
  • Stopped: This status is displayed when a campaign has completed its schedule and is no longer in execution.